Client Relations Lead

Role Summary:
The Client Relations Lead is responsible for managing and maintaining clear client expectations related to project process, commercial terms, fees, and timelines throughout the lifecycle of architectural projects.
This role is not a replacement for the Project Architect and does not assume responsibility for design communication or technical decisions. Instead, it ensures alignment between clients, Project Architects, and internal teams on all commercial and process-related matters.

Key Responsibilities
● Qualify new client leads based on budget, timeline, decision-makers, and overall fit with the studio.
● Clearly communicate project process, scope of work, fee structure, and commercial implications from the outset.
● Lead discussions related to additional fees, variations, SDC hours, and timeline changes.
● Conduct structured commercial check-ins with clients at key project milestones and align follow-ups with the design team.
● Support internal alignment with Project Architects while maintaining clear boundaries from design and technical decisions.
● Develop and maintain templates, documentation, and processes to ensure consistent and professional client communication.
● Support revenue growth by maintaining steady monthly and annual revenue targets, conducting market and competitor research, and contributing to business diversification initiatives as directed.

Requirements
● Bachelor’s degree in a relevant field with 5–8 years of experience in client relations, account management, or commercial roles within architecture, design, construction, or professional services.
● Strong experience handling client-facing commercial discussions related to fees, scope, variations, and timelines.
● Excellent communication skills in English, both written and verbal.
● Highly organized, detail-oriented, and comfortable working across multiple projects.
● Able to collaborate closely with senior architects and technical teams while respecting role boundaries.

How to Apply: sent your CV & portfolio to https://bit.ly/Recruitment2026Q1
Only shortlisted candidates will be contacted.