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ORDERING SYSTEM

Please send a list of the products you would like to purchase to sales@ibuku.com. Please specify whether it is individual or wholesale order, number of units of each item, and the destination address. Prices and lead times will be provided in our response based on the type of products and unit quantities ordered.


WARRANTY

We provide a one-year defect liability period commencing from the date when the product is shipped to the customer.


SHIPPING

Please inspect your order thoroughly prior to signing any delivery documents. In the event that damages are incurred during shipment, it is imperative that you note all damages at the time of delivery, and please contact us immediately. Our product pricing is ex-factory, or based the factory output before packaging. The shipment company of your choice will offer a professional service of sustainable packaging and shipping door-to-door by air or sea at an additional cost that varies by item size and shipping destination.


CUSTOM ORDERS

IBUKU requires a signature of approval to process any custom orders. Changes on custom orders are possible in some circumstances, but extra charges and increased production time will apply.


LEAD TIMES

IBUKU quotes an approximate production lead-time upon order inquiry. The lead-time varies by product type, order quantity, available production capacity and the stock ofdried bamboo at our factory. Factors outside our control such as weather patterns can also impact production. Cancellations are not accepted on the basis of an overdue lead time.
We request a 50 percent down payment upon order confirmation, and the remaining balance before the shipping company takes possession of the products. The down payment is non- refundable in the event of order cancellation.


CANCELLATIONS & RETURNS

Stock furniture items may be returned in mint condition, with the receipt within 30 days. IBUKU does not accept returns or cancellations on “sale” items or on custom orders. It is your responsibility to ensure that all purchased items will fit into your space. IBUKU cannot accept returns on the basis of the item size.

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